Faq
Your Questions.. Answered!
How long will it take to get my order?
Most orders are shipped with 24- 48 hours
Please check the standard Australia Post postal times for your area.
Your order is shipping from Brisbane.
Many of your orders are sent via "Untracked Aus. Post Envelope", this means that they may take a little longer to arrive as Aus Post are now shipping envelopes every second day Australia wide.
What Payment methods does My Seeds take?
Bank Deposit – This is our preferred method of Payment!
Credit Card through our secure payment gateway Stripe
Why a Shipping Cost?
Shipping Australia wide is a small fee of $5 for orders up to 2 items (untracked).
Orders of 3 or more is $10 Fee. Any order over $100 includes Free shipping with tracking.
For peace of mind we offer a Registered Post (tracked) option at $15 Australia wide.
WA orders incur a $10 fee on all orders,
Is Shipping International?
While we are primarily an Aussie company we do ship a select amount of items to the USA.
We ship items from our USA store to USA, this saves time.
This means if you are in the USA you won't have to wait for lengthy International shipping times.
We ship within 1-2 days
For USA we usually us USPS or similar
Do you ship to all of Australia?
We don't ship all seeds and plants to WA, due to strict quarantine regulations. Our stance is that we have a beautiful country & we don't want to contribute to adding seeds or plants that aren't meant for that region or worse still provide an ecosystem that is of detriment.
If you're unsure before buying, just message our friendly staff.
Growing Instructions
All our seeds come with cultivation and growing instructions within our website.
Please check your purchased item for growing instructions in the item's description.
However, we do recommend to research locale and climate for best growing.
On many of our best selling seed products, we offer a "Watch and Grow" video series. This will give you further insight into the germination & correct cultivation of your seed purchase.
I live close by, can I pick up my order?
Sorry no, we do not allow pick up of orders.
Is there Tracking with my Order?
For peace of mind tracking option is available via Registered Post
Simply select in Checkout.
We check all orders before posting.
Stock on Hand?
Where we are out of stock we will endeavour to look after our customers by outsourcing from one of our suppliers.
Health Supplements
Our supplements that we sell online are shipped direct from our warehouse in Sri Lanka and take anywhere from 10-25 days to arrive. We provide full tracking.
My Seeds are not liable for any disorder or sickness associated with taking these supplements.
What is My Seeds Rewards?
My Seeds Rewards, the loyalty program from My Seeds! Every purchase you make see’s your points grow, so the more you spend, the more you earn!
Climb through our three tiers, each offering increasing percentages off your purchases store wide, and watch your benefits blossom.
As a special thank you for your dedication, reach 3,500 points and cultivate your very own exclusive My Seeds Garden Bundle, filled with curated goodies to nurture your green thumb. Start planting the seeds of savings today with My Seeds Rewards!
Refund Policy
My Seeds doesn't support change of mind refunds.
Cancellations can be made only if buyer has made a mistake and wishes to cancel prior to My Seeds sending off the item.
My Seeds are not liable for items purchased that do not germinate, due to several reasons including: poor storage of seeds, improper cultivation methods, incorrect soil & or growing products . We aim to provide buyers with the freshest of seeds and products.
Non returns for non-germination of seeds.
We do not refund orders where germination of seeds has not happened due to the variable nature of seeds & how they are raised.
No refunds for incorrect address.
If we do receive the original parcel back after it has not been delivered due to incorrect address we will confer with the buyer to resend. If the order is lost due to wrong address being inputted into checkout we do not refund due to buyer error.
If unsure weather your seed is allowed in your state contact below
Because biosecurity rules are enforced at the destination state's border, check the plant quarantine manual or biosecurity portal of the receiving state/territory:
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Queensland: Biosecurity Queensland (DAF)
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New South Wales: NSW Department of Primary Industries (Biosecurity)
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Victoria: Agriculture Victoria (Plant Quarantine Manual)
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Western Australia: DPIRD Quarantine WA (WA has particularly strict seed entry rules via the Organism List / WASCAN database)
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South Australia: PIRSA Biosecurity SA
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Tasmania: Biosecurity Tasmania
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Northern Territory: NT Department of Industry, Tourism and Trade
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Please SEE HERE for our full Refunds Policy
Thank you for Shopping with MY SEEDS AUSTRALIA