Faq

How long will it take to get my order?

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Most orders are shipped with 24- 48 hours 

Please check the standard Australia Post postal times for your area.

Your order is shipping from Brisbane. 

Many of your orders are sent via "Untracked Aus. Post Envelope", this means that they may take a little longer to arrive as Aus Post are now shipping envelopes every second day Australia wide.

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What Payment methods does My Seeds take?

Bank Deposit – This is our preferred method of Payment!

Credit Card through our secure payment gateway Stripe

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Why a Shipping Cost?

FREE SHIPPING Australia wide & a flat rate for USA orders  with Free Shipping for orders over $80

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Is Shipping International?

While we are primarily an Aussie company we do ship a select amount of items to the USA.

We ship items from our USA store to USA, this saves time.

This means if you are in the USA you won't have to wait for lengthy International shipping times.

We ship within 1-2 days

For USA we usually us USPS or similar​

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Do you ship to all of Australia?

There are some seeds & plants are not allowed into WA & SA

& other states, so if you're unsure before buying, just message our friendly staff or visit the 

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Growing Instructions

All our seeds come with cultivation and growing instructions within our website.

Please check your purchased item for growing instructions in the item's description. 

However, we do recommend to research locale and climate for best growing.

On many of our best selling seed products, we offer a "Watch and Grow" video series. This will give you further insight into the germination & correct cultivation of your seed purchase.

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I live close by, can I pick up my order?

Sorry no, we do not allow pick up of orders.​

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Is there Tracking with my Order?

Most orders under $60 are sent in untracked envelope. Where there is tracking, we upload into your order, so simply log in to track your order.​

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We check all orders before posting.

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Stock on Hand?

Where we are out of stock we will endeavour to look after our customers by outsourcing from one of our suppliers.

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Health Supplements 

Our supplements that we sell online are shipped direct from our warehouse in Sri Lanka and take anywhere from 10-25 days to arrive. We provide full tracking.

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My Seeds are not liable for any disorder or sickness associated with taking these supplements.

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What is My Seeds Rewards?

My Seeds Rewards, the loyalty program from My Seeds! Every purchase you make see’s your points grow, so the more you spend, the more you earn!​

 

Climb through our three tiers, each offering increasing percentages off your purchases store wide, and watch your benefits blossom.​

 

As a special thank you for your dedication, reach 3,500 points and cultivate your very own exclusive My Seeds Garden Bundle, filled with curated goodies to nurture your green thumb. Start planting the seeds of savings today with My Seeds Rewards!

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Refund Policy

My Seeds doesn't support change of mind refunds.

Cancellations can be made only if buyer has made a mistake and wishes to cancel prior to My Seeds sending off the item.

My Seeds are not liable for items purchased that do not germinate, due to several reasons including: poor storage of seeds, improper cultivation methods, incorrect soil & or growing products . We aim to provide buyers with the freshest of seeds and products.

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Non returns for non-germination of seeds.

We do not refund orders where germination of seeds has not happened due to the variable nature of seeds & how they are raised.

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No refunds for incorrect address.

If we do receive the original parcel back after it has not been delivered due to incorrect address we will confer with the buyer to resend. If the order is lost due to wrong address being inputted into checkout we do not refund due to buyer error.

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If unsure weather your seed is allowed in your state contact below 

 

Because biosecurity rules are enforced at the destination state's border, check the plant quarantine manual or biosecurity portal of the receiving state/territory:

• Queensland: Biosecurity Queensland (DAF)

• New South Wales: NSW Department of Primary Industries (Biosecurity)

• Victoria: Agriculture Victoria (Plant Quarantine Manual)

• Western Australia: DPIRD Quarantine WA (WA has particularly strict seed entry rules via the Organism List / WASCAN database)

• South Australia: PIRSA Biosecurity SA

• Tasmania: Biosecurity Tasmania

• Northern Territory: NT Department of Industry, Tourism and Trade

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​Please SEE HERE for our full Refunds Policy​

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Thank you for Shopping with MY SEEDS AUSTRALIA